eshopland FAQ

eshopland FAQ

No matter you are new to the e-commerce business industry or looking for an alternative platform, this guide will help you know more about how eshopland can empower you to build and run your online business with ease.

To learn more about the instructions of eshopland, please visit our Support Center.

About eshopland

  • What is eshopland e-commerce platform service?

    eshopland is a comprehensive e-commerce platform which empowers merchants to build and run your online business with ease.
    Merchants can customize shop design and manage online sales through eshopland platform. eshopland e-commerce platform is easy-to-use and comprehensive. Merchants can design shop webpages effortlessly without the need for coding and can also flexibly manage shop products, orders, members, payment, inventory, shipment and so on.

  • How much does eshopland cost?

    You can try eshopland free for 14 days, no credit card required.
    eshopland offers “Standard”, “Advanced” and “Professional” plans, each equipped with different e-commerce platform features to satisfy the varying needs of businesses. Merchants can choose to purchase our monthly or yearly service plans, please refer to our Pricing for more details regarding our service plans.
    Charges are negotiable for customized solutions, contact us for more details.

  • Does eshopland platform charge commission?

    No. eshopland offers all-inclusive services, merchants only has to pay a single fixed fee to enjoy all features included in the selected service plans, no commission, no additional plugin charges, no hidden charges, or no system maintenance fees will be charged. Our service plans are transparently priced, allowing you to run your online business with no worries.

  • Can I upgrade to other service plan after purchased eshopland plan?

    Yes. Merchants can upgrade to higher monthly or yearly service plans respectively after purchased eshopland service plan. The system will calculate your paid fees based on the number of days and deduct the time you have already used to auto calculate the prorated upgrade price that you need to pay.

  • Can beginners, non-designers, or non-developers use eshopland?

    Yes. The design tools and admin panel of eshopland are easy to use, no coding skills required. Even for beginners, non-designers, or non-developers, it is easy to create a personalized and unique online shop using the built-in layout design tools and the available free templates. Additionally, merchants can take advantage of our “Quick Start” feature, simply input basic information, and the online shop will be automatically generated, enabling merchants to start your business swiftly.

  • Can I use my domain name with eshopland?

    Yes. If you already have a domain name, you can link it to your eshopland shop as your website address through the admin panel.
    If you don’t have a domain name, eshopland will provide you a free shop link, assisting you take the first step in establishing your brand identity.

  • Can I transfer data from other e-commerce platforms to eshopland?

    Yes. eshopland will assist merchants with data migration. If you would like to learn more about the detailed process, please contact us.

  • Does eshopland provide refunds?

    No. eshopland does not provide any refunds. All service fees paid are non-refundable and non-transferable. In case of any disputes, the decision of eshopland shall be final.

About Shop Operations

  • Do the shop webpages created on eshopland support browsing on computers and mobile devices?

    All shop webpages built on eshopland utilize responsive web design (RWD) technology. The system automatically detects the screen size of the device and adjusts the webpage content size in real-time, ensuring optimal display on any smartphones, tablets, or computers, regardless of the size.

  • Where can I manage my eshopland online shop?

    Merchants can flexibly manage your website design and online shop operations using our web-based admin panel or simply download the free eshopland mobile applications (available for both Android and iOS) to manage your online shopping business, anytime, anywhere, using any device.

  • Can I use the eshopland templates?

    Yes. When you have signed up for trial, you can freely apply and change any shop templates for your online shop. Once a template is applied, merchants can adjust, add or remove the design modules within the template and personalize your shop content. By utilizing our shop templates, you can create a unique online shop with minimal time and maximum flexibility, where you only need to modify images and text.

  • Can customers complete payment through the eshop?

    Yes. eshopland platform has integrated various third-party payment gateways, supportting multiple online and offline payment methods, including credit cards, payment platforms and e-wallets. Shop customers can choose their preferred payment method for seamless transactions.

  • Can I use logistics automation services on eshopland?

    Yes. eshopland e-commerce system has been integrated third party logistics automation platform. Merchants only need to apply for the relevant account to enjoy logistics automation services, which include obtaining real-time shipping quotes for orders, printing logistics waybills online, arranging parcel pickup and delivery, and tracking the status of shipments.

  • Can eshopland help to improve the SEO of my shop?

    Yes. eshopland has integrated 5 major free SEO (search engine optimization) tools from Google, including Google Analytics, Google Search Console, submitting Sitemap to Google, Google Tag Manager, and Google Merchant Center. Merchants can leverage these free SEO tools through the eshopland admin panel to enhance the visibility of their online shop in search results, attracting more potential customers.

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